1. Introduction
iRender (Pty) Ltd (“iRender”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all applicable South African privacy legislation. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at www.irender.co.za or use our services. By using our website or purchasing our products and services, you consent to the collection and processing of your personal information as described in this Policy. If you do not agree, please refrain from using our website.
2. Who We Are
iRender (Pty) Ltd is a duly registered South African company (Registration No. 2005/045107/23, VAT No. 4110232321) and an authorised reseller of SketchUp software and related subscription products. Our registered address is 3407 Blackwattle Crescent, Rooihuiskraal North, Centurion, 0149.
For purposes of POPIA, the Responsible Party is:
• Name: iRender (Pty) Ltd
• Information Officer: Athol Phillips
• Email: athol@irender.co.za
• Phone: +27 (0)82 468 0937
3. Personal Information We Collect
We may collect the following categories of personal information:
• Identity information: full name, company name, job title
• Contact information: email address, telephone number, physical and postal address
• Billing and payment information: invoicing details, payment method (processed securely via PayFast or similar gateways — we do not store card details)
• Account and subscription information: software licences, subscription tier, renewal dates
• Technical data: IP address, browser type, operating system, pages visited, and session duration (via cookies and analytics tools)
• Communication records: enquiries, support requests, and correspondence
4. How We Collect Your Information
We collect personal information:
• Directly from you when you place an order, register on our website, or contact us
• Automatically through cookies and similar tracking technologies when you browse our website
• From Trimble Inc. (SketchUp) or other authorised partners in connection with licence management
5. How We Use Your Personal Information
We process your personal information for the following lawful purposes:
• To process and fulfil subscription orders and licence deliveries
• To manage your account and provide customer support
• To send you invoices, renewal reminders, and account notifications
• To communicate important product updates, security notices, and policy changes
• To comply with legal and regulatory obligations, including tax and VAT reporting
• To improve our website and services through analytics
• To send you marketing communications, where you have opted in to receive them
We will not process your personal information for any purpose incompatible with those listed above without your prior consent.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information. We may share it with:
• Trimble Inc. / SketchUp: as required to register and manage your software licences
• Payment processors: PayFast or similar gateways for secure transaction processing
• Cloud service providers: for hosting, email delivery, and CRM functions (under appropriate data processing agreements)
• Legal authorities: where required by law, court order, or to protect our legal rights
All third parties with whom we share your data are required to handle it in accordance with applicable privacy law.
7. Cookies
Our website uses cookies to enhance your browsing experience and gather analytics data. Cookies may include:
• Essential cookies: required for the website to function correctly
• Analytics cookies: used to understand how visitors interact with our site (e.g. Google Analytics)
• Marketing cookies: used to display relevant advertisements, where applicable
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general:
• Customer records and transaction data are retained for a minimum of five (5) years in accordance with South African tax legislation
• Marketing data is retained until you withdraw consent
• Website analytics data is retained for up to twenty-four (24) months
Once retention periods expire, data is securely deleted or anonymised.
9. Your Rights Under POPIA
As a data subject, you have the right to:
• Be informed about the collection and use of your personal information
• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Object to the processing of your personal information
• Request the deletion of your personal information (subject to legal obligations)
• Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact our Information Officer at athol@irender.co.za. We will respond within a reasonable time, and no later than thirty (30) days. The Information Regulator of South Africa can be contacted at: inforeg@justice.gov.za
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include SSL encryption, access controls, and secure payment processing. While we strive to protect your data, no method of transmission over the internet is completely secure.
11. Links to Third-Party Websites
Our website may contain links to third-party websites, including Trimble/SketchUp platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on our website with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.
13. Contact Us
For any privacy-related queries or to exercise your data subject rights:
• iRender (Pty) Ltd
• 3407 Blackwattle Crescent, Rooihuiskraal North, Centurion, 0149
• Email: athol@irender.co.za
• Phone: +27 (0)82 468 0937
