Causes & Troubleshooting Guide — Complete Reference
March 19, 2026
SketchUp Pro 2026 Crash Causes & Troubleshooting Guide — Complete Reference This guide covers every known reason why SketchUp Pro 2026 may crash or become
SketchUp Pro 2026
Crash Causes & Troubleshooting Guide — Complete Reference
This guide covers every known reason why SketchUp Pro 2026 may crash or become unstable, together with practical, step-by-step solutions for each. Work through the section that most closely matches when and how the crash occurs. If you require further assistance, iRender provides dedicated local support — contact us at athol@irender.co.za or call 082 468 0937.
When SketchUp crashes it sends a BugSplat crash report to Trimble. Always submit these reports — they help Trimble identify and fix systemic issues in future updates.
▸ Cause: Out-of-date graphics card driver
The single most common cause of SketchUp crashes on Windows. SketchUp 2026 relies heavily on OpenGL 3.1 (classic engine) and DirectX 12 feature-level 11.0 (new graphics engine). An outdated GPU driver often lacks full compliance with these standards, causing crashes on launch, during orbit/pan, or when applying materials and shadows.
Proposed Solutions:
1. Visit your GPU manufacturer’s website directly — NVIDIA (nvidia.com/drivers), AMD (amd.com/support) or Intel (intel.com/content/www/us/en/support) — and download the latest driver for your specific card model and Windows version.
2. Perform a clean driver installation: use Display Driver Uninstaller (DDU) in safe mode to fully remove the existing driver before installing the new one. This eliminates corrupted driver remnants that a standard update can miss.
3. After updating, open SketchUp and go to Help > Check System (SketchUp Checkup) to verify the driver is now recognised correctly.
4. If crashes persist after updating, try rolling back to the previous stable driver version — occasionally a brand-new driver introduces new OpenGL regressions.
▸ Cause: Windows defaulting to integrated (Intel) graphics instead of discrete GPU
On laptops and desktops with both a discrete NVIDIA or AMD card and an integrated Intel GPU, Windows sometimes runs SketchUp on the weaker integrated chip. SketchUp will detect this and display a warning, but may still crash or perform poorly.
Proposed Solutions:
1. Open the NVIDIA Control Panel (right-click desktop) or AMD Radeon Software and navigate to Manage 3D Settings > Program Settings. Add SketchUp.exe and set the preferred GPU to your discrete card.
2. Alternatively, go to Windows Settings > System > Display > Graphics, add SketchUp as a custom app, and set it to ‘High Performance’.
3. Verify the change worked: in SketchUp go to Help > About SketchUp — the correct discrete card should now be listed.
▸ Cause: GPU does not meet SketchUp 2026 graphics engine requirements
SketchUp 2026 introduced a new graphics engine requiring DirectX 12 at feature-level 11.0 on Windows, and Metal 2 on Mac. Older GPUs or certain budget cards may not support these standards, causing crashes or failure to launch.
Proposed Solutions:
1. Run dxdiag (Windows key + R, type dxdiag) to check your DirectX version and GPU feature level.
2. If your GPU does not meet the new engine requirements, switch to the classic graphics engine: go to Window > Preferences > Graphics > Graphics Engine and select ‘Classic Graphics Engine’. Note that some 2026 visualisation features will be unavailable in classic mode.
3. On Mac, confirm your macOS version is 13 or later (required for SketchUp 2026) and that your GPU supports Metal 2.
4. If the hardware is genuinely too old, upgrading the GPU or the machine may be the only lasting solution.
▸ Cause: GPU VRAM insufficient for PBR materials, Ambient Occlusion or large textures
SketchUp 2026 recommends at least 1 GB of VRAM for standard use, and up to 32 GB VRAM for heavy PBR texture maps, Ambient Occlusion and Image-Based Lighting. Models with many high-resolution textures can exhaust VRAM and trigger a crash.
Proposed Solutions:
1. Reduce texture resolution in your model: Window > Materials, then resize large textures to 1024×1024 or 2048×2048 maximum.
2. Disable Ambient Occlusion (View > Face Style > Ambient Occlusion) when not actively needed for presentations.
3. Switch back to the classic graphics engine temporarily for large, texture-heavy models if VRAM is a constraint.
4. Consider upgrading to a GPU with more VRAM if photorealistic material workflows are a regular part of your practice.
| 💡 iRender Tip: iRender recommends a dedicated NVIDIA RTX or AMD Radeon RX series GPU with a minimum of 4 GB VRAM for reliable SketchUp Pro 2026 performance. Contact us for hardware advice tailored to your workflow. |
▸ Cause: Extension built for an older SketchUp version (API mismatch)
Extensions developed for SketchUp 2023 or earlier may use Ruby API calls that have been deprecated or changed in 2026. When SketchUp loads such an extension at startup or when the extension is triggered, it can throw an unhandled error and crash the application.
Proposed Solutions:
1. Identify the problem extension by launching SketchUp in Safe Mode: hold Shift while double-clicking the SketchUp icon (Windows). This starts SketchUp with all extensions disabled. If it launches successfully, an extension is the culprit.
2. Re-enable extensions one at a time via Window > Extension Manager, restarting SketchUp after each, until the crash recurs — this isolates the offending extension.
3. Check the developer’s Extension Warehouse or website for a 2026-compatible update. Many developers release compatibility patches shortly after a new SketchUp version ships.
4. If no update is available, disable or uninstall the extension via Window > Extension Manager until a compatible version is released.
5. Use SketchUp’s built-in Extension Migrator (new in 2026): go to Window > Extension Manager > Migrate Extensions to automatically check and migrate extensions from a previous installation.
▸ Cause: Rendering plugin conflict (V-Ray, Enscape, Lumion, etc.)
Rendering plugins integrate deeply with SketchUp’s display pipeline. A version mismatch between the renderer and SketchUp 2026 — particularly with the new DirectX 12/Metal 2 graphics engine — can cause crashes during launch, when switching rendering modes, or during material assignment.
Proposed Solutions:
1. Ensure your rendering plugin is fully updated to a version certified for SketchUp 2026. Check the renderer’s release notes explicitly — ‘SketchUp 2025 compatible’ does not guarantee 2026 compatibility.
2. For V-Ray: download the latest V-Ray for SketchUp build from chaos.com. SketchUp Studio subscribers receive V-Ray 7 as part of their subscription.
3. For Enscape or Lumion: check the vendor’s compatibility matrix and update accordingly.
4. If the renderer is up to date and crashes persist, try switching SketchUp to the classic graphics engine (Preferences > Graphics) and retest — some renderers have not yet been updated for the new 2026 engine.
5. Contact iRender if you are unsure which renderer version is required — we can advise based on your specific subscription.
▸ Cause: Extension writing to a locked or missing file path
Some extensions write temporary files, logs or cache data to specific Windows paths. If those paths no longer exist (e.g. after a Windows update or a user profile change), or if permissions have changed, the extension throws an unhandled error and crashes SketchUp.
Proposed Solutions:
1. Right-click the SketchUp shortcut and select ‘Run as Administrator’ to rule out a permissions issue.
2. Check the extension’s documentation for any required folder paths and ensure they exist with write permissions.
3. Reinstall the affected extension cleanly: uninstall via Extension Manager, delete any residual folders from %AppData%\SketchUp\, then reinstall from the Extension Warehouse.
| 💡 iRender Tip: Before upgrading to any new SketchUp version, visit the Extension Warehouse page for each of your installed extensions and confirm the developer has posted 2026 compatibility. Extensions from active developers are typically updated within four to six weeks of a new SketchUp release. |
▸ Cause: Corrupt .skp file
A SketchUp model file can become corrupted through an interrupted save, a disk write error, working directly on a network or cloud-synced drive, or a crash mid-save. The file may open partially or cause SketchUp to crash immediately on opening.
Proposed Solutions:
1. Recover from the automatic backup: SketchUp saves a .skb backup file in the same folder as your .skp. Rename the .skb file to .skp and try opening that version.
2. Check the Autosave folder: go to Window > Preferences > General to see the autosave location, then open the most recent autosaved copy.
3. Try importing the corrupt file into a brand-new blank SketchUp scene (File > Import) rather than opening it directly — this sometimes bypasses header corruption.
4. Open SketchUp first (to a blank scene), then use File > Open to load the file — do not double-click the .skp directly from Windows Explorer, which bypasses SketchUp’s error-handling routines.
5. Switch to Monochrome face style (View > Face Style > Monochrome) after opening — this can expose bad geometry or missing textures that may be causing rendering errors.
6. Run Window > Model Info > Statistics > Purge Unused to remove orphaned materials, components and layers that may be causing instability.
▸ Cause: Corrupt or excessively complex component downloaded from 3D Warehouse
3D Warehouse hosts millions of user-uploaded components of widely varying quality. Many are built without regard for polygon count, texture size or model cleanliness. A single 3D Warehouse component — particularly detailed furniture, vehicles or trees — can contain more geometry than the rest of your model combined, trigger memory exhaustion, or carry malformed geometry that crashes SketchUp when it attempts to process or render it.
Proposed Solutions:
1. Before importing a 3D Warehouse component into your main project, always open it first in a separate blank SketchUp file to evaluate its quality and file size.
2. Check the polygon count: Window > Model Info > Statistics. A single furniture component should ideally be under 10,000 edges. Components with hundreds of thousands of edges will severely degrade performance.
3. Use the ‘Purge Unused’ function (Window > Model Info > Statistics > Purge Unused) after importing, then save and check file size — an unexpected large file size after a single import is a warning sign.
4. Check for hidden geometry: View > Hidden Geometry. Remove any unnecessary hidden geometry brought in with the component.
5. Replace problematic high-polygon components with simpler versions, or use SketchUp’s own native component library for standard items like furniture and vegetation.
6. Prefer components from verified or official sources where possible. Components published by manufacturers or with high download counts and good ratings on 3D Warehouse are generally more reliable.
7. Use the ‘Purge Unused’ function regularly throughout a project, not just after an import problem.
▸ Cause: Model file saved directly to a cloud-synced folder (OneDrive, Dropbox, Google Drive)
Saving an active .skp file to a folder that is simultaneously being synced by a cloud service (OneDrive, Dropbox, Google Drive) can cause file locking conflicts, incomplete writes and corruption. This is a frequently reported cause of both crashes and file corruption.
Proposed Solutions:
1. Always save your active working .skp file to a local drive (e.g. C:\Projects\). Never work directly from a cloud-synced folder.
2. At the end of each working session, manually upload the completed file to cloud storage, or use Trimble Connect for SketchUp-native cloud backup.
3. If you must use OneDrive or Dropbox, exclude your active project folder from real-time sync during working hours and re-enable sync only when SketchUp is closed.
4. To recover a file that has been corrupted by a sync conflict, check the cloud service’s version history — most services retain previous versions for 30 days or more.
▸ Cause: Excessively large or complex model exceeding available RAM
SketchUp is a single-threaded application and can only use a limited amount of system RAM. Large models with many high-polygon components, numerous scenes, large texture maps or imported CAD/BIM data can exhaust available memory and trigger a crash. This typically manifests as increasing sluggishness followed by a freeze and crash.
Proposed Solutions:
1. Purge unused components, materials and layers regularly: Window > Model Info > Statistics > Purge Unused.
2. Use Tags (formerly Layers) to hide complex entourage components (trees, cars, detailed furniture) when not actively working on them.
3. Use Window > Model Info > Statistics to monitor polygon and edge counts. A well-optimised architectural model should aim to stay under 500,000 edges for stable everyday performance.
4. Reduce texture resolution across the model: replace high-resolution imported textures with 512×512 or 1024×1024 versions for modelling purposes; use higher resolution only for final export or rendering.
5. Split very large projects across multiple linked SketchUp files rather than building everything into a single monolithic model.
6. Upgrade RAM if this is a recurring issue — Trimble recommends a minimum of 8 GB RAM for SketchUp 2026, with 16 GB or more recommended for professional workflows.
▸ Cause: Special characters or illegal characters in scene names
SketchUp has a known sensitivity to certain special characters in scene (tab) names. Characters such as / \ * ? < > @ # in scene names can cause crashes when saving, exporting or cycling through scenes.
Proposed Solutions:
1. Review all scene names in the Scenes panel (View > Scenes) and remove or replace any special characters.
2. Use only alphanumeric characters, spaces, hyphens and underscores in scene names.
| 💡 iRender Tip: Always save your model to a local drive at regular intervals using File > Save (Ctrl+S). Set SketchUp to autosave every 5 minutes: Window > Preferences > General > Auto-save. This minimises lost work in the event of a crash. |
▸ Cause: SketchUp not installed as Administrator
The most common cause of startup crashes after a fresh installation on Windows is installing SketchUp without Administrator privileges. SketchUp requires Administrator rights during installation to correctly register all components, write necessary registry entries and install the Microsoft Visual C++ redistributable packages it depends on.
Proposed Solutions:
1. Uninstall SketchUp completely via Windows Settings > Apps.
2. Download a fresh installer from the SketchUp website or your Trimble account portal.
3. Right-click the installer (.exe) and select ‘Run as Administrator’. Do not simply double-click — this is the most important step.
4. After installation, right-click the SketchUp shortcut and select Properties > Compatibility > Run this program as an administrator, and check the box. Click OK.
5. Relaunch SketchUp and test.
▸ Cause: Corrupt or incomplete SketchUp installation
A failed download, an interrupted installation, antivirus interference, or a partial uninstall of a previous version can leave the SketchUp installation in a corrupt state. This can manifest as crashes on launch, missing tools or features, or error messages about missing DLL files.
Proposed Solutions:
1. Fully uninstall SketchUp using Windows Settings > Apps. Then use a tool such as Revo Uninstaller or manually remove residual folders from %AppData%\SketchUp\ and %ProgramData%\SketchUp\.
2. Download a fresh copy of the SketchUp 2026 installer from your Trimble account at app.trimble.com.
3. Temporarily disable antivirus or Windows Defender real-time protection during installation, as some security tools interfere with the installation process.
4. Reinstall using ‘Run as Administrator’ as described above.
▸ Cause: Conflicting previous SketchUp version installed simultaneously
Running multiple major versions of SketchUp side by side (e.g. 2024 and 2026) can sometimes cause shared component conflicts, particularly with common runtime libraries or extension paths.
Proposed Solutions:
1. If you no longer need the older version, uninstall it and test whether SketchUp 2026 stability improves.
2. If you need both versions, ensure each has been installed with ‘Run as Administrator’ and that their extension folders are separate.
3. Use SketchUp 2026’s Extension Migrator (Window > Extension Manager > Migrate Extensions) to cleanly migrate extensions from the older version rather than sharing the same extension files.
▸ Cause: Operating system out of date or incompatible
SketchUp 2026.1 and later no longer support Windows 10. SketchUp 2026 requires macOS 13 (Ventura) or later. Running SketchUp on an unsupported operating system version can result in crashes, display errors and missing functionality.
Proposed Solutions:
1. On Windows: check your version via Settings > System > About. Update to Windows 11 via Settings > Windows Update if you are on Windows 10 and using SketchUp 2026.1 or later.
2. On Mac: check your macOS version via Apple Menu > About This Mac. Update to macOS 13 (Ventura) or later via System Settings > Software Update.
3. If OS upgrade is not immediately possible, install SketchUp 2026.0 (the initial 2026 release), which still supports Windows 10.
▸ Cause: Missing or corrupt Microsoft Visual C++ Redistributable packages
SketchUp depends on specific versions of the Microsoft Visual C++ Runtime libraries. If these are missing, corrupt or have been removed by a system cleanup tool, SketchUp will fail to launch and may show a DLL error or simply crash silently.
Proposed Solutions:
1. Download and install the latest Microsoft Visual C++ Redistributable packages (both x64 and x86) from the official Microsoft website: aka.ms/vs/17/release/vc_redist.x64.exe.
2. The SketchUp installer normally handles this automatically when run as Administrator — a fresh reinstall as Administrator will usually resolve this issue.
| 💡 iRender Tip: If SketchUp crashes immediately on launch after a fresh install, the most reliable fix in iRender’s experience is: (1) fully uninstall, (2) restart Windows, (3) reinstall as Administrator. This resolves the majority of post-installation launch crashes. |
▸ Cause: Insufficient RAM for the model being worked on
SketchUp 2026 requires a minimum of 8 GB RAM, with 16 GB recommended. Working with large models, multiple open applications, a web browser with many tabs, and SketchUp simultaneously can exhaust available RAM and cause SketchUp to crash without warning.
Proposed Solutions:
1. Check RAM usage while SketchUp is running via Windows Task Manager (Ctrl+Shift+Esc > Performance tab). If physical memory is consistently above 85% usage, RAM is a contributing factor.
2. Close all non-essential applications and browser tabs before opening large SketchUp models.
3. Purge the SketchUp model as described in Section 3 to reduce its memory footprint.
4. Upgrade system RAM to 16 GB minimum, or 32 GB for demanding workflows involving V-Ray or large BIM imports.
▸ Cause: Overheating CPU or GPU
Sustained use of SketchUp — particularly during rendering, heavy orbit operations or large model manipulation — generates significant heat. If the CPU or GPU exceeds its thermal threshold, the system will throttle performance, cause sudden shutdowns, or trigger an application crash to prevent hardware damage.
Proposed Solutions:
1. Monitor CPU and GPU temperatures using a tool such as HWMonitor or MSI Afterburner while running SketchUp. Normal operating temperatures are typically below 85°C for CPUs and 80°C for GPUs under sustained load.
2. Clean dust from the PC or laptop’s cooling vents and fans — dust accumulation is the primary cause of overheating in older machines.
3. Ensure the machine is on a hard, flat surface with unobstructed airflow. Do not use laptops on soft surfaces (beds, cushions) that block the vents.
4. If temperatures are consistently high, consider repasting the CPU/GPU thermal compound (or have a technician do this) and fitting better cooling.
5. For desktop machines, improve case airflow with additional fans.
▸ Cause: Hard drive or SSD read/write errors
If the drive holding the SketchUp installation or the model file is failing or producing read/write errors, SketchUp may crash unexpectedly when it attempts to load data, save a file or access the swap file.
Proposed Solutions:
1. Run Windows’ built-in disk check: open Command Prompt as Administrator and type chkdsk C: /f /r (replace C: with your drive letter). Restart when prompted.
2. Use CrystalDiskInfo (free tool) to check the health status of your drives — look for Reallocated Sectors, Uncorrectable Errors or a ‘Caution’ / ‘Bad’ health rating.
3. If the drive is showing errors, back up all data immediately and replace the drive.
| 💡 iRender Tip: SketchUp Pro is CPU-heavy during modelling and GPU-heavy during display rendering. The ideal setup for Southern African conditions is a well-ventilated desktop workstation rather than a laptop — laptops are more prone to thermal throttling in hot office environments. |
▸ Cause: Exceeded device activation limit
SketchUp’s EULA permits a maximum of two simultaneous device activations per subscription. Attempting to launch SketchUp on a third device, or after a Windows reinstall without first deactivating, will result in an activation error. In some configurations this can cause SketchUp to crash rather than displaying a clear error message.
Proposed Solutions:
1. Sign in to your Trimble account at app.trimble.com and navigate to your subscription and device management.
2. Deactivate any devices you no longer use — SketchUp 2026 also includes a new in-app reset: if the ‘exceeded activations’ message appears on launch, an option now appears to reset all activations and authorise the current device without leaving SketchUp.
3. Contact iRender if you are unable to manage activations through your account — we can assist with licence administration.
▸ Cause: Loss of internet connectivity during a session requiring online validation
Certain SketchUp features — including the Collaboration Bar, Add Location, 3D Warehouse, and AI tools — require an active internet connection. In some configurations, a sudden loss of connectivity while one of these features is actively communicating can cause SketchUp to freeze or crash.
Proposed Solutions:
1. Ensure your internet connection is stable before using online features.
2. If working in an area with intermittent connectivity, avoid using the Add Location, 3D Warehouse or Collaboration features until a stable connection is available.
3. All core SketchUp Pro modelling, LayOut and export functions work fully offline — only the online-dependent features listed above require connectivity.
▸ Cause: Crash when importing DWG, DXF or IFC files
CAD files from AutoCAD, Revit or other platforms often contain geometry that is problematic for SketchUp: tiny edges below SketchUp’s minimum tolerance, zero-length edges, extremely large coordinate values (coordinates far from the model origin), nested groups, or unsupported entity types. These can cause SketchUp to crash or hang during import.
Proposed Solutions:
1. Before importing, clean the source CAD file in its native application: remove unnecessary layers, purge unused blocks, explode overly nested groups, and delete any zero-length lines.
2. Move the geometry to near the origin (0,0,0) in the source application before exporting — SketchUp struggles with coordinates hundreds of thousands of units from the origin.
3. Import into a blank SketchUp file first, rather than directly into your working model, to test for stability.
4. Use the simplest available DWG version (AutoCAD 2010 or 2013 format) when exporting from AutoCAD for SketchUp import.
5. For IFC imports, use the 2026 unified IFC workflow (File > Import > IFC) rather than any third-party IFC plugins that may conflict.
▸ Cause: Crash during LayOut export or printing
Exporting a complex LayOut document to PDF or printing it can exhaust memory, particularly if the document contains many high-resolution SketchUp viewports, raster images, or complex vector rendering. LayOut may crash or produce a corrupted output file.
Proposed Solutions:
1. Set SketchUp model viewports to ‘Raster’ rendering in LayOut (select viewport > SketchUp Model tray > Rendering > Raster) before exporting — Vector and Hybrid rendering are far more memory-intensive.
2. Export to PDF in smaller batches if the document has many pages.
3. Reduce the resolution of any inserted raster images in LayOut.
4. Ensure SketchUp and LayOut are both closed before opening only LayOut for the export, freeing up available RAM.
5. Update to the latest SketchUp 2026 maintenance release, as LayOut export stability has been improved in incremental updates.
▸ Cause: Crash triggered by a specific SketchUp tool or operation (Solid Tools, Follow Me, large Array)
Certain SketchUp operations are computationally intensive and can crash the application if the input geometry is malformed or if available memory is insufficient. Common triggers include Solid Tools on non-manifold geometry, Follow Me on paths with thousands of segments, or creating very large arrays of complex components.
Proposed Solutions:
1. Before using Solid Tools, verify that all input groups are true ‘solids’ (no open faces, reversed faces or internal geometry) using Window > Entity Info — the entity type should read ‘Solid Group’.
2. For complex Follow Me operations, simplify the profile shape and path before running the operation — reduce curve segments to the minimum needed.
3. For large arrays, create a simple placeholder component first, array it, then swap the placeholder for the detailed component using ‘Replace Selected’ to avoid processing thousands of complex geometry instances simultaneously.
4. Save the model immediately before any high-risk operation so the last known good state is preserved if a crash occurs.
▸ Cause: Crash after upgrading from a previous SketchUp version (preference or workspace file conflict)
When upgrading from SketchUp 2024 or 2025 to 2026, certain preference files, workspace layouts or tool settings from the previous version may be incompatible with 2026 and cause crashes on launch or when specific tools are accessed.
Proposed Solutions:
1. Use SketchUp 2026’s built-in Migrate Preferences tool (Window > Preferences > Workspace > Migrate Preferences) to perform a controlled migration rather than relying on automatic carry-over.
2. If crashes occur immediately after upgrading, reset SketchUp’s preferences to defaults: close SketchUp, navigate to %AppData%\SketchUp\SketchUp 2026\SketchUp\ and rename or delete the SharedPreferences.json file. SketchUp will recreate a clean default file on next launch.
3. Use the Extension Migrator (Window > Extension Manager > Migrate Extensions) to move extensions from the previous version in a controlled way.
| 💡 iRender Tip: When SketchUp crashes, always check the BugSplat report number that was sent and note it down. If you contact iRender or Trimble Support, providing this number significantly speeds up the diagnosis process. |
Work through this list in order before contacting support:
Step 1: Update your GPU driver from the manufacturer’s website (NVIDIA / AMD / Intel).
Step 2: Ensure SketchUp is using the discrete GPU, not the integrated Intel chip (NVIDIA Control Panel or Windows Graphics Settings).
Step 3: Launch SketchUp in Safe Mode (hold Shift on launch) to test whether an extension is causing the crash.
Step 4: If Safe Mode launches successfully, re-enable extensions one at a time to identify the offending plugin.
Step 5: Check whether the crash is file-specific: open a new blank file. If it opens fine, the problem is in your model.
Step 6: Recover your model from the .skb backup or the Autosave folder.
Step 7: Run Window > Model Info > Statistics > Purge Unused on your model to clean up orphaned data.
Step 8: If you recently imported a 3D Warehouse component, delete it and test whether stability returns.
Step 9: Ensure SketchUp was installed as Administrator. If unsure, uninstall and reinstall as Administrator.
Step 10: Confirm your OS meets SketchUp 2026 requirements: Windows 11 (for 2026.1+) or macOS 13+.
Step 11: Check your Trimble account for activation issues at app.trimble.com.
Step 12: Contact iRender Support: athol@irender.co.za / 082 468 0937 with your BugSplat crash number and a description of when the crash occurs.
Need further help?
iRender is your authorised SketchUp Gold Reseller for Southern Africa. Our team provides direct, local support for all SketchUp licensing, installation and technical issues. Contact us:
Email: athol@irender.co.za
Phone: +27 (0)82 468 0937
Web: www.irender.co.za
Hours: Monday – Friday, 08h00 – 17h00 (SAST)
SketchUp Pro 2026 Crash Causes & Troubleshooting Guide — Complete Reference This guide covers every known reason why SketchUp Pro 2026 may crash or become
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